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Hurricane Florence Storm Center

We don’t yet know what damage Hurricane Florence will leave in her wake, but we do know this: Sentinel is fully prepared to weather the storm on behalf of our clients and partners. And here is the good news: your insurance program was designed to safeguard your life and livelihood in the event of a major storm such as Florence.  Your Sentinel team is here to get your life back on track as quickly as possible.

Should you experience a loss, follow the File a Claim information to the right. Have your insurance policy information, particularly your policy number, handy before you call.

How to Contact Sentinel

There are two ways to connect with a Sentinel team member after the storm hits:

  1. Click here to contact your claims team.
  2. Call Sentinel’s hurricane-proof Storm Center number at: (919) 710-8472.

But first, there are some things you can and should do now, before the storm hits, to protect your home and business.

Prepare to ride out Hurricane Florence at home. 

That means stocking up on the essentials. Your emergency supply kit should include enough non-perishable food, a manual can opener, and a gallon of water per person per day to last three to seven days. Other essential items include:

  • Copies of insurance papers and identification sealed in a watertight plastic bag
  • Flashlight and extra batteries
  • Cell phone charger or power pack
  • First-aid kit and book
  • Weather radio and batteries
  • Supply of prescription medicines
  • Sleeping bag or blankets
  • Changes of clothes
  • Wrench or pliers to turn off water
  • Hygiene items such as toothbrush, toothpaste, soap, deodorant and anti-bacterial wipes or gel
  • Cash and change
  • Extra house and car keys
  • Pet supplies including food, water, leashes, bedding, muzzle and vaccination records
  • Books, games or playing cards

Next, make and rehearse plans for where to go and what to do during and after the hurricane. The plan should include details about where to meet, how to get in touch with one another, evacuation plans, what to do with pets and how to notify employers/employees after an emergency.

Prepare your business for a possible disruption.

Putting simple strategies into place can go a long way to securing your business and company assets. Sentinel advises that you take the following steps to avoid disruption to your business where possible, and to mitigate damage to your revenue, brand and reputation in the event that Hurricane Florence causes an interruption.

Communication is key! Having an emergency communication plan in place is the most cost-effective step your company can take to maintain operations during and after a storm. And, should your business lose power and cease operations, a communication strategy will ensure that the recovery process can begin immediately. Ensure that company managers have secondary means of communication if working from home or offsite, and that key personnel have access to company data and records, usually through a secure laptop computer, when away from the office.

Data. Perform system backups, both on servers and for cloud storage, as soon as possible. Going forward, make this part of your IT protocol. If print records are vital to your business, make sure they are stored safely.

Power. It’s likely your business will lose power during Hurricane Florence. Will it be for five minutes, or five days? How essential is it that your facility and its systems remain on line? If the answer is “very,” it is time to consider a commercial generator. They aren’t cheap, but are a good investment when weighed against the resulting loss of business and damage to your brand.

Vendors/Suppliers.  Do you have an alternative supply chain strategy? If not, try to put one in place as quickly as possible. After all, any single point of failure can have a snowball effect on operations. Establish a working relationship with backup providers of the most critical services you rely on to run your business.

Continuity. If you don’t have a business continuity plan already in place, it’s not too late to put components of one into place before Hurricane Florence hits.  For details on how to develop a plan that works for your company, click here: