I was in an auto accident for which the other driver was at fault. My car was a total loss, and I had a very difficult time getting the attention of the other insurance company. Bob Gagnon and the people at Sentinel turned a very painful ordeal into a successful outcome for us. They interceded on our behalf numerous times. Bob was able to translate what was going on and expedite the settlement on our car. I don’t know what we would have done without him.