Sentinel Risk Advisors is pleased and proud to announce the addition of Bob Gagnon as Director of Claims. Gagnon brings more than 30 years of experience in the insurance industry to his new role as Sentinel’s principal client advocate.
An Army veteran, Gagnon graduated from East Carolina University before embarking on an impressive career as an appraiser and adjuster for major carriers including Aetna, Nationwide and Selective. Throughout it all, Gagnon’s laser focus on meeting the needs of his clients made him a star performer.
“I’ve known Bob for many years, and long before I founded Sentinel, I said to myself, ‘If I ever have an opportunity to bring him on my team, I will,’” said Jim Holmes, Jr., Sentinel’s founder and managing partner. “He is one of the very best client advocates working in the insurance industry today, and his joining the Sentinel team speaks volumes about what we value most, which is exceptional client care.”
Gagnon was named Raleigh Claims Association Adjuster of the Year in 2013, a prestigious honor bestowed after years of putting the unique needs of each client above the dollars and cents of the claim.
Gagnon says the secret to exceptional client service is no secret at all.
“We treat each client fairly and with the respect they deserve, but we also do it with urgency, because this is their home or their livelihood we are talking about,” Gagnon said. “What sets Sentinel apart is that we make sure our clients have a great experience, that they are educated on the process, and they walk away feeling like they are the most important client we have, because they are.”
Among Gagnon’s many professional honors is his acceptance to the Eastern North Carolina Chapter of the Chartered Property Casualty Underwriters (CPCU) Association. For insurance professionals, the CPCU designation is hard won, signifying their expertise as subject matter experts. Gagnon is also a member of the Raleigh Claims Association.
About Sentinel Risk Advisors
Sentinel Risk Advisors is a premier insurance brokerage firm with a reputation for exceptional client experience in 36 states. Sentinel offers a broad scope of property, casualty, and risk management services for today’s global marketplace. Clients depend on Sentinel to protect their assets, preserve their wealth, and elevate their personal and professional position. For more information, visit http://sentinelra.com/.